Privacy Policy

1. Introduction

Call Recovery Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering and appointment booking service (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Business name, contact information (name, email, phone number)
• Calendar integration credentials and scheduling preferences
• Service area, pricing information, and business policies
• Payment and billing information
• Communication preferences and custom scripts

2.2 Call Data

When our Service answers calls on your behalf, we collect and process:

• Call recordings and transcripts
• Caller phone numbers and contact information
• Appointment details and service requests
• Call duration, time, and outcome data

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage data (features used, time spent, interaction patterns)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Answer calls on your behalf and book appointments
• Process payments and send billing statements
• Send you service updates, reports, and notifications
• Respond to your requests and provide customer support
• Train and improve our AI models for better performance
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our Terms of Service

4. Call Recording Disclosure

Important: All calls handled by our Service are recorded for quality assurance, training, and performance monitoring purposes. By using our Service, you acknowledge and consent to call recording.

You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction, including providing appropriate notice to callers. We recommend consulting with legal counsel regarding your specific obligations.

5. Information Sharing and Disclosure

5.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Calendar integration services (Google Calendar, ServiceTitan, etc.)
• AI and speech recognition technology providers
• Analytics and performance monitoring services

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Call recordings and transcripts: Retained for 90 days unless you request longer retention
• Account information: Retained for the duration of your subscription plus 1 year
• Billing records: Retained for 7 years to comply with tax and accounting requirements
• Aggregated analytics data: May be retained indefinitely in anonymized form

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: